Data controller
FreeLug 360 is currently operated by Cosmétrica PSF, S.L., which acts as data controller for the processing activities described here.
Personal data we may process
Identity and contact information
- Name and surname.
- Email address.
- Preferred language.
- Country or region.
Account and service information
- Account and membership status.
- Reservations and garment selections.
- Sizes and style preferences.
- Destination, accommodation and relevant service dates.
Operational and technical information
- Delivery and collection status.
- Support communications and reported incidents.
- Device, browser, security-log and website-usage information.
Payment-card information is intended to be processed by specialised payment providers and not stored directly by FL360.
Purposes and legal bases
Personal data may be processed to:
- Provide requested services and manage reservations.
- Coordinate logistics and communicate with users.
- Maintain security and prevent misuse.
- Improve the platform.
- Comply with legal obligations.
Processing may rely on contract performance, legal obligations, legitimate interests or consent, depending on the activity.
Data minimisation and privacy by default
FL360 collects only the information reasonably necessary for each purpose and applies privacy-protective defaults whenever practicable.
Data sharing
Information may be shared when necessary with hospitality partners, logistics providers, payment providers, technology providers, professional advisers or public authorities.
FL360 does not sell personal data.
International transfers
Where providers process information outside the European Economic Area, appropriate legal safeguards will be applied as required.
Retention
Personal information is retained only for as long as necessary for the relevant purpose, legal obligations and legitimate dispute management.
Your rights
Depending on applicable law, individuals may request access, rectification, erasure, restriction, portability or objection, and may withdraw consent where consent is the legal basis.
Requests may be sent to privacy@freelug360.com.
Artificial intelligence
AI may support recommendations, multilingual communications, customer assistance, content drafting and operational improvement. Significant decisions affecting rights or legitimate interests remain subject to meaningful human responsibility.
Traceability technologies
FL360 may use traceability technologies, including blockchain-based systems where appropriate, to support lifecycle management and accountability. Personal data is not intended to be stored on public blockchains.